Your rights
Under the General Data Protection Regulation (GDPR) and similar laws, you have the right to get a copy of your personal data and to ask us to delete it. HireWise offers these rights to all users, not only those in the European Union.
You can make most requests yourself from Settings > Privacy, without contacting support. For full details on what we collect and why, read our privacy policy.
Exporting your data
- Sign in and open Settings > Privacy.
- Click Request data export.
- Choose what to include:
- Profile: your name, contact details, CV and links.
- Activity: saved jobs, job alerts and application history.
- Messages: conversations with employers on HireWise.
- Billing (employers only): plans, invoices and payment history.
- Confirm the request with your password or two-factor code.
We’ll email you a secure download link when the export is ready. The link works for 7 days and can be used up to three times.
Tip: Exports can be large if you have uploaded many documents. Use a stable connection, and save the ZIP file somewhere safe, since it contains personal information.
Deleting your account
Deleting your account removes your profile, alerts, saved jobs and messages from HireWise.
- Open Settings > Privacy.
- Click Delete my account.
- Read the summary of what will be deleted and what we are required to keep.
- Type
DELETE in the confirmation box and click Confirm.
Before you delete
- Employers: close or transfer your active job listings first. See Editing or closing a job listing.
- If you are the only admin of a company profile, add another admin under Dashboard > Team or the profile will be removed too.
- Cancel any active plan under Billing > Plan to avoid another charge.
- Job seekers: withdraw any open applications you don’t want employers to keep acting on.
Timelines
| Request |
When it starts |
When it is complete |
| Data export |
Immediately |
Within 24 hours (maximum 30 days) |
| Account deletion |
After a 30-day grace period |
Within 30 days of the grace period ending |
| Removal from backups |
After account deletion |
Within 35 days of deletion |
| Correction of data |
When you edit your profile |
Immediately |
During the 30-day grace period, your profile is hidden from employers and you receive no emails other than a reminder 3 days before deletion.
What we keep
Some information must be kept even after deletion:
- Invoices and payment records for 7 years, to meet tax and accounting laws.
- Records of reports and fraud investigations for up to 2 years, to protect other users.
- Anonymised statistics, such as the number of applications per job, which cannot be linked back to you.
Requests by email
If you can’t sign in, or you want to make a request on behalf of someone else with their written permission, use the contact page and choose Privacy request as the topic. We’ll verify your identity before acting, and respond within 30 days. In complex cases we may extend this by up to two further months, and we will tell you why within the first 30 days.
If you are unhappy with our response, you can contact your local data protection authority.