Help center

Explore our Help Center for answers to your questions and assistance.

Account management

Learn how to create a job board account, update your profile, and manage your settings.

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Reporting a suspicious listing or scam

Learn the warning signs of fake job offers, how to report a listing or employer on HireWise, and what our trust team does after you report it.

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Accessibility and keyboard shortcuts

Use HireWise with a keyboard or screen reader, adjust display settings, and learn the shortcuts for searching, saving and applying to jobs.

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Exporting and deleting your data

Download a copy of your HireWise data or delete your account under the GDPR. Find out what is included, what we keep, and the 30-day timeline.

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Customer support

Get help with your job board account, troubleshoot issues, and contact support if you need assistance.

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Security & fraud protection

Learn how to keep your job board account safe, avoid scams, and protect your information from fraud.

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Billing & payouts

Learn how to manage payments for job posts, request invoices, and troubleshoot billing or payout issues.

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Posting your first job

A step-by-step guide for employers: create a company profile, write a clear listing, choose a plan and publish your first job on HireWise.

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Editing or closing a job listing

Update a live job, extend its deadline, pause applications or close the listing once the role is filled, without losing your applicant history.

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Applying to a job and tracking applications

How to apply through HireWise, what each application status means, and how to follow up or withdraw an application from your dashboard.

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Setting up job alerts and email notifications

Create job alerts from any search, choose how often you hear from us, and control which account and application emails reach your inbox.

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Employer plans, invoices and VAT

Compare HireWise employer plans in USD, EUR and GBP, download invoices, add a VAT number and understand how tax is calculated on your bill.

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Need help?

Need help with hiring or applying?

Whether you're posting a job or applying to one, we're here to support you. Submit a ticket and our team will help you get unstuck quickly.